Hotel pickup and drop-off services are available within the 4th Ring Zone of Beijing, if it is outside of this area, there will be an extra charge.
- If we are not able to implement the contract due to war, flood, typhoon, fire, strikes, storm, earthquake, or any other condition we are not able to foresee and avoid, we will inform customers at the first possible opportunity and offer the best possible solutions, and the final bill shall be settled based on the service we actually provide.
- Up to 7 days before departure: 100% refund of all money paid, excluding penalties charged by hotels, railways, airlines, and PayPal, if applicable. All penalties will be itemized.
- From 3 to 7 days before departure: 90% refund, excluding penalties charged by hotels, railways, airlines, and PayPal, if applicable. All penalties will be itemized.
- Within 3 days before departure: no refund.
- After the trip has commenced, we are unable to refund any amount for cancelled services due to non-participation, early departure, late arrival, or missed days on tours.
- For groups of more than 10 people: The terms for cancellation may vary from case to case. Please ask your travel advisor regarding the cancellation policy for your group.
- Citizens of certain countries who meet the criteria are allowed 72-hour visa-free transit via and travel in nine China cities: Beijing, Shanghai, Guangzhou, Chengdu, Chongqing, Xi'an, Guilin, Shenyang, and Dalian. Please make sure you have read the detailed Visa-free policies
before you decide to take the Visa-free policy. And please keep in mind that China Highlights does not take any resposibility for the risk or loss of customer who use the Visa-free policy.
