At Interstellar we are committed to protecting and respecting your privacy, whilst striving to provide the very best user experience. We work very hard to keep your information safe and we want our services to be safe and enjoyable for everyone. We follow strict security procedures on how personal information is stored and used and who sees it to help stop any unauthorized person from getting hold of it. We also recognize that it is important for you to understand how we use your personal information.

This Statement describes how we obtain, use, and process your information, Please review this Statement carefully to learn about our practices with respect to information and privacy. By visiting our website and mobile application, whether on a computer, phone, tablet, or similar device (each of these is referred to as a “Device”), you acknowledge and confirm that you have read this Statement.

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1. Information Collected and Processed

Biographical information & identifiers: This may include your name; phone number, postal, billing, and email address; other information about yourself that you have voluntarily disclosed; unique personal identifier; online identifier; IP address; account username and password; and other similar identifiers.

Personal information categories listed in the California customer records statute: This may include your billing and payment card information and certain information that you provide to support your travel and planning, such as a passport number or trip insurance policy number.

Characteristics of Protected Classifications under Applicable Law: This may include your age range, gender, and any other information about yourself that you have voluntarily disclosed.

Commercial Information: This may include information related to products or services that you have purchased or obtained, purchasing and booking history, information about your travel, experience, preferences, and any other information about your travel plans that you have voluntarily disclosed.

Internet or other Electronic Network Activity Information: This may include information related to your browsing history (including pages you have visited, content reviewed, and apps reviewed), search history, and access to and use of our Services (including automatic collection of information as described in more detail in this Statement).

Precise Geolocation Data: This may include the location of your Device when you have agreed to share your location information via privacy settings on your Device or, for example, if you have uploaded photos tagged with location information.

Visual and Audio Information: This may include photos, reviews and videos that you may provide to us. In addition, we collect communications when you contact our customer service team, including inbound and outbound calls.

Inferences Drawn from the Above: We may generate inferences based on the above categories of personal information.

Sensitive Personal Information: The following categories are considered “sensitive personal information” under certain privacy laws: precise geolocation data, race, ethnicity, religion, or passport number, we do not use or disclose the sensitive personal information for the purpose of inferring characteristics about you or for any purpose other than limited permissible purposes, such as providing our Services and verifying, maintaining the quality of, and improving our Services.

We will retain copies of your information for as long as you maintain your account or as necessary in connection with the purposes set out in the Statement, unless applicable law requires a longer retention period. In addition, we may retain your information for the duration of any period necessary to establish, exercise, or defend any legal rights.

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2. Information Uses and Purposes

Registration and other contracts:Register and manage your account, including allowing you to access and use our services, facilitate your reservations and process payments or credits.

Improve our Services:Use your information for analysis to enrich us and improve our services. Group users based on usage, interests, demographics, etc. to provide you with a customized or optimized experience. Send you survey or market research invitations.

Personalization and customization:To notify you about special offers and services from us, our affiliates, or our partners that may be of interest to you. To customize your experience, including by inferring your interests and preferences based on your activities and by tailoring the advertising displayed to you on and off the Site.

Communication:Communicate with you or facilitate communication between you and our partners. Conduct, monitor and record calls or interactions you have with us; for example, your communications with our sales team or interactions via emails with us.Customize your experience, including customizing the ads shown to you on and off our website,responding to your questions and comments.

Legal Compliance:Resolve disputes or troubleshoot problems.Prevent fraud and other potentially prohibited or unlawful activities.Comply with relevant laws, respond to legal requests, prevent harm, and protect our rights and the rights of other users and third parties.Provide payment services, including to detect and prevent money laundering, fraud and security incidents, to comply with legal obligations, and to enforce payments terms of service.

Please note, if we use automated decision-making to process your personal information, we will implement appropriate measures required to safeguard your rights and freedoms including your right to obtain human intervention.

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3. Information Security

We have implemented appropriate administrative, technical, and physical security procedures to help protect your information. We only authorize specific personnel to access personal information and they may do so only for permitted business functions. We use encryption when transmitting your information between your system and ours, and between our system and those of the parties with whom we share information. We also employ firewalls and intrusion detection systems to help prevent unauthorized access to your information. However, we cannot guarantee the security of information from unauthorized entry or use, hardware or software failure, or other circumstances outside of our control.

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4. Information Deletion and Retention

We will retain copies of your information for as long as you maintain your account or as necessary in connection with the purposes set out in this Statement, unless applicable law requires a longer retention period. In addition, we may retain your information for the duration of any period necessary to establish, exercise or defend any legal rights.

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5. Statement Changes

We may update this Statement in the future. If we believe any changes are material, we will let you know by doing one or more of the following: sending you a communication about the changes, placing a notice on the website and/or posting an updated Statement on the website. We will note at the top of this Statement when it was most recently updated. We encourage you to check back from time to time to review the most current version and to periodically review this Statement for the latest information on our privacy practices.

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Contact information

Interstellar Cloud Tour

Changning District, Shanghai, China

Telephone: +(86)13917643020

Email: forrest@nebulatrip.com